Relationship Management Publications

Publications in Relationship Management

Explore the most influential research papers and scholarly works that have shaped Relationship Management. Use the concept filter below to focus on a specific sub-area of research.

Relationship Management

458

Publications

49.2K

Citations

Showing yearly statistics from 2000-2026.

Page 1

	Year	Citations
Relationship Quality in Services Selling: An Interpersonal Influence Perspective Lawrence A. Crosby, Kenneth R. Evans, Deborah Cowles Journal of Marketing Relationship MarketingCustomer SatisfactionRelationship ManagerService QualityService Research	1990	4K
Relationship Quality in Services Selling: An Interpersonal Influence Perspective Lawrence A. Crosby, Kenneth R. Evans, Deborah Cowles Journal of Marketing Customer SatisfactionClient-supplier RelationshipsConsumer ResearchService QualityProfessional Selling	1990	2.1K
Interorganizational Governance in Marketing Channels Jan B. Heide Journal of Marketing Relationship MarketingCustomer SatisfactionMarketing LiteratureGovernance FrameworkMarketing Channels	1994	2K
A Strategic Framework for Customer Relationship Management Adrian Payne, Pennie Frow Journal of Marketing Customer ExperienceRelationship MarketingCustomer SatisfactionService StrategyCustomer Value	2005	2K
The Customer Relationship Management Process: Its Measurement and Impact on Performance Werner Reinartz, Manfred Krafft, Wayne D. Hoyer Journal of Marketing Research Total Quality ManagementCustomer SatisfactionRelationship MarketingCrm ProcessesCustomer Experience	2004	1.7K
Understanding customer relationship management (CRM) Injazz J. Chen, Karen Popovich Business Process Management Journal Customer ExperienceCustomer SatisfactionDigital MarketingServices ManagementClient-supplier Relationships	2003	1.2K
The Role of Relational Information Processes and Technology Use in Customer Relationship Management Satish Jayachandran, Subhash Sharma, Peter A. Kaufman, Journal of Marketing Customer SatisfactionBusiness IntelligenceDigital MarketingBusiness AnalyticsTechnology Use	2005	962
Interorganizational Governance in Marketing Channels Jan B. Heide Journal of Marketing Relationship MarketingCustomer SatisfactionMarketing LiteratureGovernance FrameworkMarketing Channels	1994	890
A Framework for Customer Relationship Management Russell S. Winer California Management Review Customer ExperienceRelationship MarketingCustomer SatisfactionBusiness IntelligenceCustomer Profiling	2001	865
A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go William Boulding, Richard Staelin, Michael Ehret, Journal of Marketing Customer ExperienceCustomer SatisfactionRelationship MarketingTeradata CenterOrganizational Communication	2005	864
Personal Selling and Sales Management: A Relationship Marketing Perspective Barton A. Weitz, Kevin Bradford Journal of the Academy of Marketing Science Relationship MarketingCustomer SatisfactionSales ManagementRelationship Marketing PerspectiveManagement	1999	788
Why Do Customer Relationship Management Applications Affect Customer Satisfaction? Sunil Mithas, Mayuram S. Krishnan, Claes Fornell Journal of Marketing Customer ExperienceCustomer SatisfactionRelationship MarketingBusiness IntelligenceCrm Applications	2005	777

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